Systems and Support infographic

We take great pride in providing ongoing support to our members. Our team of customer service and technical personnel is available as needed to support system features, data management and technical challenges with any of the following:

Data Connection

  • Technical project management and liaison support with the various practice data vendors and sources in order to obtain appropriate connections
  • Troubleshooting and resolution of data connection issues

Data transfer

  • Management of data feeds from EMR, billing, laboratory and hospital sources
  • Data surveillance and troubleshooting of missing data
  • Reporting and management of delinquent data feeds
  • Liaison with our third-party aggregator in correcting issues

User access management

  • Creation of user logins
  • Password resets
  • Adding or removing individual access

Portal technical support

  • Help with error messages
  • Portal connection issues
For technical or clinical support questions, please contact our support line at 216.986.1277.